From Electric Cooperatives to major utilities, Next Phase Solutions can scale a paperless solution, which will provide an outstanding platform to deliver service to retail customers.
OnBase can simplify your technology infrastructure by delivering the following best-in-class solutions with the same platform:
Automated Payment Processing
Reduce the time to process payments even at peak periods. Using advanced capture technology Next Phase Solutions can open an envelope, scan, extract and match account data, endorse a check, credit an account, identify over and under payments, route issues to exceptions handling and properly file content in a customers’ electronic file cabinet in a single step. You will save many hours every month and improve customer service.
Asset Management Solution
Integrating to best in class Asset Management solutions, our OnBase product solutions can manage all of the documents and content associated with work orders and asset infrastructure; including CAD files, electronic forms, images and photos. All of the content can be instantly searched by work order, asset infrastructure, type of issue and even directly integrated to mapping solutions like ESRI.
Customer Service Solutions
Create a better experience for your customers by having comprehensive customer information available at your finger-tips. Whether you are in the field or at the office taking a call, your customer’s file is available at a moments notice. Access to information can dramatically improve the resolution and reduce the time to resolution creating happy customers.
Inspections are a snap with a comprehensive content management system that integrates to your mobile devices. Using OnBase mobile platform integrations our customers can access content wherever they need it. Completed electronic forms, take on-site photographs and capture signatures in a single step with a single solution. Swap out the form and the same technology can process a mobile work order solution. OnBase frees you to develop new processes and better solutions to make you as efficient as possible on industry standard technology.
With OnBase, utilities can:
- Scale their solution across corporate and branch locations while managing information in a central repository
- Promote faster inter-departmental processing, allowing staff to make better, more informed decisions
- Provide users with mobile access to information on their phones and tablets, allowing them to work on projects no matter the time or their location
Our professionals are IT experts, but are also highly specialized in industries ranging from Federal Agencies, State and Local Government to Higher Education to Insurance and more.
Solving with Simplicity
1221 East Broadway Street
Oviedo, FL 32765